Warranty and after-sales
Our new products are guaranteed for 4 years from the date of purchase. Basically, we offer one month for collection and return, two years on spare parts and four years for labor.
In any case, any warranty extensions issued directly by the manufacturer or any warranty extensions purchased during the purchase procedure remain valid.
The validity of the warranty will start from the date of issue of the invoice and referred to all parts of the product not subject to wear and to malfunctions due to factory defects.
The warranty does not cover accidental damage, damage due to the non-use of the product, damage caused by loss of stored information, in any form, from the customer, damage that may result to persons, things or animals as a result of failure to comply with the prescriptions indicated in the operating booklets, in particular the instructions for installation, use and maintenance of the product. In addition, the warranty is not applied to damage caused by negligence, incorrect use and installation that does not comply with the warnings and instructions on instruction or installation manuals, misuse, maltreatment, deterioration, lightning, atmospheric phenomena, current surges , insufficient or irregular electrical supply.
The customer loses the right to warranty repair if one or more parts have already been replaced or repaired by unauthorized personnel.
Consumables considered to be subject to normal wear and tear are excluded from the warranty.
Returns and substitutions
If you are not satisfied with your purchase upon arrival, you have thirty (30) days from the delivery date to return or change the item. What should you do? Access our website. Access your internal space, access the order menu. Within the order list, look for the order in which you wish to return and click on the "Return Items" button. Select the product you wish to return in order. Select the return reason in the drop-down menu. Select the type of return: refund or exchange. If it's a change, select the model you want to change from the drop-down menu that appears on the screen. Click on the "Confirm return" button. Now you have started the return process! Then wait for the confirmation email that will explain the next steps.